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Employment

Technology Support Manager

St. Andrew’s Episcopal School in Potomac, MD seeks a Technology Support Manager.
The mission of St. Andrew’s Episcopal School is to know and inspire each child in an inclusive community dedicated to exceptional teaching, learning, and service. 

Position: The responsibility of the Technology Support Manager is to be the primary point of contact to provide technical support for all IT-related matters.  The school implements a 1-to-1 Mac laptop program for all students and employees.  We use Google Suite, Microsoft Office, Adobe, and numerous other software programs. This full-time 12-month position reports to the Director of Technology.

Essential Job Functions:

Technical Support
  • Respond to help desk requests in a timely manner
  • Troubleshoot reported problems
  • Provide user technical support and desk-side assistance 
  • Communicate professionally and ensure end-user satisfaction
  • Monitoring hardware, software, and system performance metrics and responding to alarms promptly
  • Provide support to all members of the community for computers and AV system
  • Create, update, and maintain IT documentation 
  • Prep computers and accounts for all users
  • Train new employees on all tech issues

Qualifications:

Education and Experience
  • Bachelor’s degree (in a computer-related field)
  • 5+ years experience as an IT Specialist preferably in a school setting
Specialized Knowledge
  • Hardware knowledge of Macs 
  • Some understanding of Jamf and the ability to grow knowledge
  • Understanding of DNS, DHCP, Active Directory
  • Application support
  • Client operating systems (e.g. Mac, Windows, Linux)
  • Network design and administration
  • Google Workspace
Skills and Abilities 
  • Strong leadership qualities and mentoring skills
  • Excellent skills in communicating both orally and in written form 
  • Automation and process improvement skills
  • Proficient with Microsoft Office, Google Suite, Adobe Creative Cloud, etc
  • Able to work both independently and in a team setting
  • Some understanding of Jamf and the ability to grow knowledge
  • Committed to continuous learning and improving by acquiring industry-standard certifications and keeping up with new technology
  • Security conscious
  • Implement software image deployment and maintenance 
  • Implement hardware repairs for warranty and out-of-warranty computers, printers, and peripherals 
  • Maintain hardware asset inventory 
  • Provide support for electronic whiteboard (Smartboard) and projector hardware/software 
  • Provide AV support for school functions 
  • Deliver one-to-one and group training 
  • Assist with other projects/tasks assigned by the Tech Director 
  • Other duties as assigned, as this job description reflects the current assignment of essential functions and is not meant to be all-inclusive.  Duties and responsibilities may be assigned or reassigned to this job at any time.

Working Conditions & Physical Requirements:
  • Required to use the computer throughout the day
  • Work will be performed from the campus
  • Will move throughout the campus during the day
  • May occasionally have to lift UP to 30-pounds, climb ladders and work under desks
  • Work is generally performed year-round, Monday-Friday (7:00am to 3:30pm or 7:30am to 4:00pm) with occasional work nights or weekends 
  • Provide level 1 and 2 support for iOS, Mac OS X, and Windows client software and related programs 

Applicants should email a cover letter, resume, and list of three references to:  Boyd Reilly, Director of Technology, at saestechemployment@saes.org.

About the School: Founded in 1978, St. Andrew’s is a co-educational independent day school, enrolling approximately 700 students in preschool-grade 12. St. Andrew’s faculty and staff uphold a powerfully innovative, positive culture that challenges and supports one of the most broadly diverse student bodies in greater Washington. The school seeks growth-minded, highly motivated, collaborative faculty and staff that will continue the school’s growth and focus on the development of each student’s full potential. 

Consistent with the values of an Episcopal school, St. Andrew's is committed to a diverse and inclusive community with respect to race, national origin, religion, gender, sexual orientation, family status, economic circumstance, age, and physical disability in its student body, faculty and staff. Pursuant to all applicable federal, state and local laws and regulations, St. Andrew's does not discriminate in the administration of admission, financial aid or loan practices, educational or other school-sponsored programs and activities, or in the hiring or terms of employment of faculty and staff, except that the Chaplain shall be a member of the clergy of the Episcopal Church.
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St. Andrew’s Episcopal School is a private, coeducational college preparatory day school for students in preschool (Age 2) through grade 12, located in Potomac, Maryland.